For any questions, comments, concerns about your order EMAIL US from our contact us page or check out our FAQ's found below.
How Long Will it Take To Get My Product?
Please allow 3-7 business days for products to be shipped out.
Important Note: Due to the current pandemic, shipping times in all destinations may expect delays at this time.
Make Up Order Cancellations & Returns:
Unfortunately, New Eden Cosmetics has a no refund/cancellation policy. After a product has been ordered the packaging arrangements have already begun and your order is being processed. We apologize for the inconvenience.
We cannot update discount code promos to your order after your order has been placed. If you have any concerns about your product please email us at email@example.com and we will fulfill your concerns.
Please email firstname.lastname@example.org within 3 days of your purchase if you notice anything wrong with your order.
How much is USA shipping?
Economy 5 to 8 business days is $3.90 USD. Standard 3 to 4 business days is $7.90 USD. Express 1 to 2 business days is $22.90 USD
How can I track my Package?
Once your order ships, you will receive a confirmation email with a tracking code.
What if I put in my wrong address?
If you have provided an incorrect address and your order has not been shipped yet, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A $5 fee for repostage will be charged for your items to be sent to you again. Please email email@example.com with any questions or concerns.
What if my package is lost?
New Eden Cosmetics is not responsible for items that are lost by the mail carrier or by any shipping service. If you feel your package is lost or got stolen please contact USPS as soon as possible. If your package is marked delivered, lost, delayed, or unscanned, refunds of any kind will not be issued.
What if my package was returned to the sender?
If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.
** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $4 USD. The fee will be deducted from your order refund amount total.
In the case you would not like your package sent back or would not like a replacement for your item and would like a refund, we charge a restocking fee of $4 USD. The fee will be deducted from your order refund amount total.
Damaged upon arrival:
Please email firstname.lastname@example.org within 2 days of delivery if you notice anything wrong with your order and we will replace any broken products that may have been defective or damaged during delivery.
What if my product breaks?
If products are damaged upon arrival due to a defective piece or damaged during shipment, please email us within 48 hours of delivery with photo evidence in order for us to send you a brand new piece. However, after 48 hours we are no longer liable for any breakage caused by the customer.
What are the main ingredients in the products ?
Divinity Gloss: Diisostearyl malate, Tridecyl trimellitate, Isononyl Isononanoate, Polybutene, MICA, Squalane, PHENOXYETHANOL, Tocopherol (Vitamin E), May Contain(+/-): Iron Oxides (CI 77491, CI 77492, CI 77499), Titanium Dioxide, Isopropyl Titanium Triisostearate.
Genesis Palette: talc mica ethylhexyl palmitate bis-diglyceryl polyacyladipate-2 polyisobutene dimethicone triethoxycaprylylsilane petrolatum magnesium stearate silica bha phenoxyethanol iron oxides yellow (ci 77492) iron oxides red (ci 77491) iron oxides black (ci 77499) titanium dixoide (ci 77891) blue 1(ci 42090) chromium hydroxide green(ci 77289) yellow 5 (ci 19140)
Victory Lip Kit: sododecane, Cocos Nucifera (Coconut) Oil, Dimethicone, Tocopherol ( Vitamin E), Polyisobutene, Ethylene/Propylene/Styrene Copolymer, Polymethyl Methacrylate, Silica, Tridecyl Trimellitate, Microcrystalline Cellulose, Sorbitan Sesquioleate, Phenoxyethanol, Parfum, May Contain(+/-): Iron Oxides (Ci 15850, Ci 77491, Ci 77891, Ci 45410, Ci 77492, Ci 77499, Ci 19140)
'I AM' Mascara: Acrylates/Acrylamide Copolymer, Copernicia Cerifera (Carnauba) Wax, Aqua/Water, Stearic Acid, Propylene Glycol, Cyclopentasiloxane, Dimethicone, Microcrystalline Wax, Pvp, Polysorbate 85, Triethanolamine, Phenoxyethanol, Ci 77266, Ci 77499
Elohim Highlighter: mica,talc,ethylhexyl palmitate, triethoxycaprylylsilane, bis-diglyceryl polyacyladipate-2, polyisobutene, petrolatum, dimethicone, magnesium stearate, phenoxyethanol, may contain (+/-): iron oxides (ci 77492, ci 77491, ci 77499), titanium dioxide (ci 77891).
What payment methods do you accept?
Credit Cards - We accept Visa, Mastercard, and American Express. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
We accept Paypal, Visa, Afterpay, ApplePay. Please let us know if you have any questions.
Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. New Eden Cosmetics is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.